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The WOW! awards

5 May 2010

Awarding outstanding customer service

We want you to say WOW! due to first class customer service.

We also want to be able to recognise and reward our staff when they deliver excellent customer service.

Mytime has now teamed up with The WOW! awards. When our staff give great service please nominate them for a WOW! award

(external link)For more information and to nominate a member of staff, click here.

Alternatively complete a FREEPOST nomination form available in your centre

Mytime aims to give great service and nominating our staff will help everyone improve.

For more information on the WOW awards generally, (external link)click here to vist the website.

Terms And Conditions

Please note before applying for a booking with Mytime you have to agree to abide by the following terms and conditions. If you agree with them please click “Accept” below and enter your Membership details before securing your booking.

1. General Confirmation of booking/checking-in

All online bookings are confirmed by the issuing of a booking confirmation direct to your nominated email address
A booking confirmation will only be issued subject to receipt of payment or if the activity is included in your membership package
Please bring the booking confirmation with you when you attend the centre for your booked activity
All bookings are made in the name of a specified individual as set out on the booking confirmation. Proof of identity may be required.
All hirers must report to reception on arrival
Bookings are non-transferable and non-refundable
Application for a booking does not guarantee any such booking and Mytime reserves the right to withdraw booking privileges subject to its discretion

2. Set Up Times

The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking.

3. Conditions of Use

All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centres, and are also issued with any membership.
If a Member fails to use the service according to the centre byelaws membership and booking rights may be terminated without notice.

4. Cancellation

Confirmed bookings are subject to the cancellation policy of the centre.

5. Non-attendance

To be fair to everyone, Members who fail to attend for their booking will be expected to pay the standard facility rate. This is subject to the centres’ local terms and conditions, and the cancellation policy available at the centre.