Success for the Pavilion!

5 March 2008

The Pavilion has successfully undergone its bi-annual Quest Assessment. Quest is a quality scheme developed specifically for the leisure industry and benchmarks sites across the country. The two day assessment looks into all aspects of the centre including business plans, partnership working, operations, staffing, and market research. Each area is looked into and evidence must be shown that the site adheres industry best practices and looks at continuous development in all areas. The assessment is supported by a mystery visit prior to inspection which highlights areas of good practice and areas for improvement.

In 2005 the Pavilion was assessed and scored a respectable 67%, this year the score has improved to 75% this enters the Pavilion into the highly commended site category, this means that the Pavilion is amongst the top quartile of centres in the UK.

The team at the Pavilion are very proud of their achievement and are already looking at improving the site further to ensure that the Pavilion remains one of the leading sites with Quest accreditation.